PRIVACY POLICY

Effective Date: February, 2026
Last Updated: October, 2026

Level Nine Beauty (“Level Nine Beauty,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, booking appointments, purchasing products or gift cards, communicating with us, or receiving our services.

This Privacy Policy explains what information we collect, how we use and disclose it, and the choices you may have regarding your information.

1. INFORMATION WE MAY COLLECT

Depending upon how you interact with Level Nine Beauty, we may collect the following categories of information:

Contact Information

This may include:

  • Name
  • Email address
  • Telephone number
  • Mailing or billing address

Appointment Information

When you schedule an appointment, we may collect:

  • Requested services
  • Appointment dates and times
  • Stylist or service-provider preferences
  • Appointment history
  • Cancellation and no-show history
  • Service notes and preferences

Payment Information

When you make a purchase, pay a deposit, or provide a payment method in connection with an appointment, payment information may be processed by our payment or booking provider.

Depending upon the system used, Level Nine Beauty may not directly receive or store complete credit or debit card information.

Service-Related Information

We may maintain information reasonably necessary to provide salon services, such as:

  • Hair service history
  • Color formulas
  • Extension information
  • Product preferences
  • Relevant allergies or sensitivities voluntarily disclosed to us
  • Notes regarding previous services
  • Before-and-after photographs when appropriate and authorized

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • Date and time of visits
  • General geographic information derived from an IP address
  • Website interaction information

This information may be collected through cookies, analytics technologies, server logs, and similar technologies.

2. HOW WE USE INFORMATION

We may use personal information to:

  • Schedule and manage appointments;
  • Provide salon and beauty services;
  • Send appointment confirmations and reminders;
  • Process deposits and payments;
  • Maintain client service records;
  • Respond to questions and requests;
  • Provide customer support;
  • Recommend appropriate salon services or products;
  • Manage cancellations and no-shows;
  • Administer gift cards, promotions, or loyalty programs;
  • Improve our website and services;
  • Detect or prevent fraudulent or unauthorized activity;
  • Maintain the security of our website and systems;
  • Comply with legal and regulatory obligations; and
  • Send marketing communications when permitted by applicable law.

3. APPOINTMENT COMMUNICATIONS

When you schedule an appointment, we may contact you by telephone, email, or text message regarding your appointment.

These communications may include confirmations, reminders, scheduling changes, cancellation notices, follow-up communications, and other transactional messages related to your relationship with Level Nine Beauty.

Message and data rates may apply to text messages depending upon your wireless provider and plan.

Where required, consent to receive marketing text messages will be obtained separately from consent to receive transactional appointment communications.

4. MARKETING COMMUNICATIONS

If you elect to receive promotional communications from Level Nine Beauty, we may send information regarding:

  • Special offers;
  • New services;
  • Salon news;
  • Events;
  • Product announcements;
  • Appointment availability; and
  • Other promotional information.

You may unsubscribe from marketing emails by following the unsubscribe instructions contained in those communications.

Marketing text-message recipients may use the opt-out method identified in the applicable messages.

Opting out of marketing communications does not necessarily prevent us from sending non-promotional communications regarding appointments, purchases, transactions, or other service-related matters.

5. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, measure performance, and improve the user experience.

Third-party analytics and technology providers may also collect information about website usage in accordance with their respective privacy policies.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

6. HOW WE MAY DISCLOSE INFORMATION

We do not disclose personal information except as reasonably necessary for legitimate business purposes, as described in this Policy, with your authorization, or as required or permitted by law.

Information may be provided to service providers that assist us with:

  • Online appointment scheduling;
  • Payment processing;
  • Website hosting;
  • Email delivery;
  • Text-message communications;
  • Customer relationship management;
  • Website analytics;
  • Advertising and marketing;
  • IT and security services; and
  • Other business operations.

These third parties may process information on our behalf or under their own applicable terms and privacy policies.

7. SALE OF PERSONAL INFORMATION

Level Nine Beauty does not sell personal information for monetary consideration.

Certain privacy laws define “sale,” “sharing,” or targeted advertising more broadly than an ordinary sale for money. If Level Nine Beauty engages in activities subject to those definitions, we will provide any notices and choices required by applicable law.

8. PAYMENT PROCESSING

Payment transactions may be handled by third-party payment processors.

Those companies may independently collect and process payment information under their own privacy policies and security standards.

We encourage clients to review the privacy policies of the applicable booking and payment providers.

9. SOCIAL MEDIA AND THIRD-PARTY WEBSITES

Our website may contain links to social networks, booking platforms, maps, payment services, or other third-party websites.

Level Nine Beauty does not control the privacy practices of independent third parties. Your interaction with those services is governed by their respective policies and terms.

10. PHOTOGRAPHS AND CLIENT IMAGES

Level Nine Beauty may photograph completed services for internal records, stylist portfolios, education, website content, or social media.

Where required, we will obtain appropriate permission before using an identifiable client's photograph for advertising or promotional purposes.

Clients may decline promotional photography without affecting their eligibility to receive salon services.

11. INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

12. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Different categories of information may be retained for different periods.

13. YOUR PRIVACY CHOICES

Depending upon your location and applicable law, you may have rights concerning your personal information.

These may include rights to:

  • Request access to certain personal information;
  • Request correction of inaccurate information;
  • Request deletion of certain information;
  • Opt out of certain marketing communications; or
  • Exercise other privacy rights provided by applicable law.

These rights may be subject to exceptions and verification requirements.

Requests may be submitted using the contact information provided below.

14. CHILDREN'S PRIVACY

Our website is not directed toward children under 13, and Level Nine Beauty does not knowingly collect personal information online from children under 13 without legally appropriate authorization.

Salon services provided to minors may involve information supplied by a parent or legal guardian.

15. CHANGES TO THIS PRIVACY POLICY

We may periodically update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or services.

The current version will be posted on our website with the applicable “Last Updated” date.

16. CONTACT US

Questions or requests concerning this Privacy Policy may be directed to:

Level Nine Beauty
1115 W Algonquin Road
Algonquin, IL 60103
847-393-9096