Welcome to Level Nine Beauty (“Level Nine Beauty,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, appointment-booking services, salon services, products, promotions, gift cards, and other services provided by Level Nine Beauty.

By accessing our website, scheduling an appointment, purchasing a product or gift card, or receiving services from Level Nine Beauty, you acknowledge that you have read, understood, and agree to these Terms.

1. SALON SERVICES

Level Nine Beauty provides professional beauty and salon services, which may include haircuts, styling, coloring, blonding, color correction, hair extensions, treatments, consultations, and other beauty services.

Services offered, pricing, availability, and service duration may change without prior notice.

Results from salon services vary based on factors including hair type, texture, condition, previous chemical treatments, home care, environmental exposure, and the client's ability to follow recommended aftercare instructions. Accordingly, specific results cannot be guaranteed.

2. APPOINTMENTS

Appointments may be scheduled online, by telephone, in person, or through other booking methods made available by Level Nine Beauty.

Clients are responsible for providing accurate contact information when scheduling an appointment.

Appointment times are reserved specifically for each client. We ask clients to arrive on time so that the scheduled service can be completed without affecting subsequent appointments.

3. CONSULTATIONS

Certain services, including hair extensions, corrective color, major color transformations, and other specialized services, may require a consultation before an appointment can be confirmed.

A consultation does not guarantee that Level Nine Beauty will be able to perform the requested service. Our professionals may decline or modify a requested service if they determine that performing it could compromise the health or integrity of the client's hair or otherwise be inappropriate.

4. DEPOSITS

Level Nine Beauty may require a deposit to reserve certain appointments or services.

Unless otherwise stated at the time of booking, deposits will be applied toward the final cost of the scheduled service.

Deposits may be nonrefundable when an appointment is canceled or rescheduled outside the time permitted by our cancellation policy, subject to applicable law.

For services requiring the advance purchase or special ordering of hair extensions, products, supplies, or other materials, additional deposits may be required. Special-order deposits may be nonrefundable once the applicable products or materials have been ordered, except where otherwise required by law.

5. CANCELLATIONS AND RESCHEDULING

We understand that schedules change. Clients who need to cancel or reschedule an appointment should provide at least 48 hours' notice.

Appointments canceled or rescheduled with less than the required notice may result in:

• forfeiture of the appointment deposit;

• a cancellation fee of 50% of scheduled services; and/or

• a requirement to provide a deposit or payment before scheduling future appointments.

6. NO-SHOWS

A client who fails to attend a scheduled appointment without providing notice may be considered a “no-show.”

No-shows may result in forfeiture of any deposit and may be charged a no-show fee of 50%, to the extent permitted by applicable law.

Repeated no-shows may result in Level Nine Beauty requiring prepayment for future services or declining future appointment requests.

7. LATE ARRIVALS

Clients who arrive late may have their services shortened, modified, or rescheduled to avoid disrupting other scheduled appointments.

If there is insufficient time to safely or professionally complete the scheduled service, Level Nine Beauty may treat the appointment as a late cancellation and applicable cancellation charges may apply.

8. SERVICE PRICING

Prices displayed on our website, social media accounts, booking platform, advertisements, or other materials may represent starting prices or estimates.

Final pricing may vary depending upon factors such as:

• hair length, density, texture, and condition;

• amount of product required;

• complexity of the requested service;

• corrective work required;

• stylist or service provider;

• additional treatments or services requested; and

• time required to complete the service.

Where appropriate, clients are encouraged to request a consultation or price estimate before beginning a service.

9. COLOR AND CHEMICAL SERVICES

Hair coloring, lightening, blonding, permanent waving, smoothing, straightening, and other chemical processes involve inherent risks, including dryness, breakage, irritation, allergic reaction, unpredictable color results, and changes in hair condition.

Clients must disclose relevant previous chemical services, color treatments, home treatments, medications, allergies, sensitivities, and other information that could reasonably affect the safety or outcome of a service.

Level Nine Beauty may recommend or require strand testing, patch testing, or other preliminary testing before performing certain services.

We reserve the right to decline a chemical service when our professional judgment indicates that proceeding could cause unreasonable damage to the client's hair, scalp, or skin.

10. HAIR EXTENSIONS

Hair extension services may require a consultation, deposit, advance payment, or signed service acknowledgment.

Clients receiving extensions are responsible for following all maintenance and aftercare instructions provided by Level Nine Beauty.

The longevity and condition of extensions depend substantially upon proper maintenance, home care, products used, lifestyle, and adherence to recommended maintenance appointments.

Hair purchased or specially ordered for an individual client may be nonreturnable and nonrefundable after it has been ordered, customized, opened, installed, or otherwise made unsuitable for resale, subject to applicable law.

11. ALLERGIES AND SENSITIVITIES

Clients are responsible for informing their stylist or service provider about known allergies, skin sensitivities, medical considerations, or previous reactions that could affect a salon service.

Clients should immediately inform their service provider if they experience unusual discomfort, burning, itching, pain, or another unexpected reaction during a service.

Where appropriate, Level Nine Beauty may recommend that a client consult a qualified healthcare professional before receiving a particular service.

12. CHILDREN AND MINORS

Clients under the age of 18 may be required to obtain permission from a parent or legal guardian before receiving certain services.

Level Nine Beauty may require a parent or guardian to be present or provide written consent for particular chemical, extension, or other specialized services.

Children accompanying clients should be supervised at all times. For safety reasons, Level Nine Beauty may restrict unattended children from salon service areas.

13. CLIENT SATISFACTION AND SERVICE ADJUSTMENTS

We want clients to be satisfied with their services.

If you have a concern regarding a completed service, please contact Level Nine Beauty within 7 days of the original appointment.

Where appropriate, we may offer a consultation and reasonable service adjustment. Eligibility for an adjustment will depend on the circumstances, including whether the client followed recommended aftercare instructions or made subsequent alterations to the hair.

Service adjustments are not the same as refunds and are provided at Level Nine Beauty's discretion, subject to applicable consumer protection laws.

14. SERVICE REFUNDS

Because salon services involve professional time, labor, products, and customized work, completed services are generally nonrefundable except where otherwise required by law.

If Level Nine Beauty determines that an adjustment is appropriate, we may offer a corrective service rather than a monetary refund.

Nothing in these Terms eliminates any consumer rights or remedies that cannot legally be waived.

15. RETAIL PRODUCTS

Unopened and unused retail products may be returned or exchanged within 30 days of purchase when accompanied by proof of purchase, subject to our then-current return policy.

For health and hygiene reasons, opened, used, or altered beauty products may not be returnable unless defective or otherwise required by law.

16. GIFT CARDS AND CERTIFICATES

Gift cards and gift certificates may be used toward eligible Level Nine Beauty services or products in accordance with the terms provided at purchase.

Gift cards are not redeemable for cash except where required by law.

Expiration dates, service fees, replacement rights, and other gift-card conditions will be governed by applicable federal and state law. If these Terms conflict with mandatory gift-card laws, the applicable law controls.

17. PROMOTIONS AND DISCOUNTS

Promotions, discounts, referral offers, packages, loyalty rewards, and special offers may be subject to separate conditions.

Unless otherwise expressly stated, promotional offers:

• cannot be combined with other offers;

• have no cash value;

• apply only to qualifying services or products; and

• may be modified or discontinued subject to applicable law.

18. PAYMENT

Payment is due when services are completed unless otherwise agreed in writing.

Level Nine Beauty may accept cash, credit cards, debit cards, electronic payments, gift cards, or other payment methods identified at the salon or through our booking system.

Clients are responsible for all authorized charges associated with their appointments and purchases.

Any authorization to retain or charge a payment method will be handled in accordance with applicable law and the disclosures provided through our booking or payment system.

19. GRATUITIES

Gratuities are voluntary and are not included in service prices unless expressly stated otherwise.

20. PERSONAL BELONGINGS

Clients are responsible for safeguarding their personal belongings while visiting Level Nine Beauty.

To the fullest extent permitted by law, Level Nine Beauty is not responsible for lost, misplaced, stolen, or damaged personal property unless caused by conduct for which liability cannot legally be excluded.

21. PHOTOGRAPHY AND SOCIAL MEDIA

Level Nine Beauty may request permission to photograph or record completed salon work for portfolios, websites, advertising, educational materials, or social media.

We will obtain any consent required by applicable law before using identifiable client images for promotional purposes.

Clients may decline promotional photography without affecting their ability to receive salon services.

22. WEBSITE USE

The Level Nine Beauty website is provided for general informational, promotional, booking, and communication purposes.

You agree not to:

• interfere with the operation or security of the website;

• attempt unauthorized access to our systems;

• use automated methods to improperly collect information from the website;

• introduce malicious software or code; or

• use the website for unlawful or fraudulent purposes.

23. INTELLECTUAL PROPERTY

Unless otherwise indicated, the Level Nine Beauty name, branding, logos, website content, graphics, photographs, designs, written materials, and other original content are owned by or licensed to Level Nine Beauty and are protected by applicable intellectual-property laws.

Such materials may not be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written authorization, except as permitted by law.

24. THIRD-PARTY SERVICES

Our website or booking process may use or link to third-party services, including appointment-booking platforms, payment processors, social media services, mapping services, and other external websites.

Those services may have their own terms and privacy practices. Level Nine Beauty does not control third-party services and is not responsible for their independent practices except to the extent required by applicable law.

25. PRIVACY

Information collected through our website, appointment system, payment processing, communications, or salon operations will be handled in accordance with our Privacy Policy and applicable privacy laws.

Our Privacy Policy should be reviewed together with these Terms.

26. DISCLAIMER

Level Nine Beauty strives to provide professional services using appropriate salon practices and professional judgment.

However, individual results vary. To the fullest extent permitted by law, we do not guarantee a particular aesthetic result, duration, color outcome, extension longevity, or other subjective result.

Nothing in these Terms excludes warranties, obligations, or consumer protections that cannot legally be excluded.

27. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Level Nine Beauty will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.

28. RIGHT TO REFUSE OR DISCONTINUE SERVICE

Level Nine Beauty reserves the right, subject to applicable law, to refuse or discontinue service when reasonably necessary for safety, professional, operational, or behavioral reasons.

This may include threatening, abusive, harassing, discriminatory, sexually inappropriate, dangerous, fraudulent, or materially disruptive conduct.

We may also decline a requested service when a stylist reasonably determines that the service could cause excessive damage or cannot be performed safely or professionally.

29. FORCE MAJEURE AND UNEXPECTED CLOSURES

Level Nine Beauty will not be responsible for delays, cancellations, or inability to provide services caused by circumstances reasonably beyond our control, including severe weather, utility interruptions, government actions, emergencies, illness, equipment failures, or other extraordinary events.

When reasonably possible, affected clients will be offered an opportunity to reschedule.

30. CHANGES TO THESE TERMS

Level Nine Beauty may update these Terms periodically.

The current version will be posted on our website with the applicable “Last Updated” date. Changes will apply prospectively unless otherwise permitted by law.

Your continued use of our website or services following an effective change constitutes acceptance of the revised Terms to the extent permitted by law.

31. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

32. NO WAIVER

Failure by Level Nine Beauty to enforce a provision of these Terms does not constitute a waiver of that provision or any other rights.

33. GOVERNING LAW

These Terms will be governed by the laws of the Illinois, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute relating to these Terms or Level Nine Beauty's services will be handled in the courts or other legally appropriate forum located in McHenry County, Illinois, unless applicable law provides otherwise.

34. CONTACT INFORMATION

Questions regarding these Terms & Conditions may be directed to:

Level Nine Beauty
1115 W Algonquin Rd
Algonquin, IL 60102

847-393-9096

Levelninebeauty@gmail.com

Levelninebeauty.co